EZ Link easy?? No way....

Saw this on PJ's blog - and decided to spread the word... Reproduced below:

Out of curiosity, I called the Translink enquiry line 1800-225-5663 it
seems the undermentioned fact is absolutely true. They charge one full fare + 63cents for second deduction if flashed at the front entrance door, but willing to refund if complaint is lodged at the above tele' number within 5 working days, regretably who is so free to go through the process, so it's better to avoid such a catch. Maybe we should let more people be aware of the above misleading above transaction...

Helpful tips for those use EZ Link card.

To those who always use ez card. Like to bring to your attention on local bus service provider.

Normally, when you board the bus, you flash your ezlink card and move in and when you get down the bus, you flash your card again at the exit door (located at the middle of the bus). We all know that if we forget to flash the card, full fare will be deducted from the card. Below is something not known to public:-

If you alight from the front door (the entrance) and you flash your card while exiting without informing the bus driver, the card will capture another entrance fare instead of exit fare thus meaning that two full fares will be deducted from the card as no exit was being captured for the two entrances.

For example, you board a crowded bus at Pasir Ris (where it terminates at Jurong East) and decided to get down ten stops later. If you flash your card at the front door without informing the bus-driver, a second entrance fare will be captured instead of exit fare thu s you are paying for two full fares ( 2 X $ 1.90! = $ 3.8 0 ) instead of one fare (approximately $0.83).

This is a useful info. Here's the solution:-

Go to the "big" machine (ie machine for U to top up the card) located at the MRT stations.

1) Insert your EZ link card

2) Press the function key "Check card"

3) Press "more"

The above function will show U the last 20 transactions. Information on the fare deducted, bus no, boarding time and the boarding and alighting point will be reflected on the screen.

Hope the above information is useful to U. Please pass this email to people you know so that they will not pay extra charges for nothing and burn a big hole in their pockets!

Last but not least, call the hotline line: 1800 767 4333 when the
incorrect fares are deducted.