Went to Pasta de Waraku some time when we were craving for Pasta. I chose a seafood pasta while dar took his usual bolognaise, and it was really nice.... till i found a clump of stuff on the bottom of a mussel.
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OMG, i was totally horrified - cos the clump of black stringy stuff looks really gross with the pinkish creamy sauce.
The manager was horrified too, when i showed him the plate - and took the whole plate immediately to check it out. Well, it seems that it is seaweed, just that the chef did not check that the stuff is on the back of the shell. Wah.. scared me half to death lo.. @_@
He apologised really profusely, and very sincerely. A little paiseh, to be honest, but i guess at the same time, i am gratified that he really cares.
i didn't want a new plate of pasta cos i was really full, and we later received icecream.. =)
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Whee!! a simple softie, but i think it really shows their sincerity! =D
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What's more, we got a discount when we were paying the bill; and even got vouchers for our next visit!
As Mark puts it: the service recovery is really excellent!!
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